018: Scott Tiner from Bates College - Talking Customer Service and AVaaS

018: Scott Tiner from Bates College - Talking Customer Service and AVaaS

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Scott Tiner from Bates College in Maine joins the show. We talk customer service, help desk, AVaaS, service quality gamification, and campus AV at Bates. Scott also writes for rAVe Pubs and presents at conferences, including CCUMC.

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